We stand behind our customers through every step of the international shipping process. Our involvement begins at the point of origin, and continues to the point of destination and beyond.

Release

Goods entering the United States must first be released by U.S. Customs and can be subject to inspection and release by other government agencies. We expedite the release of your goods by U.S. Customs and other government agencies, thereby reducing costly border delays.

Entry

Once shipments are released and are permitted to move toward their destination, an entry summary must be prepared and submitted to U.S. Customs.

With the use of our advanced technology, our knowledgeable team of Customs experts accurately and efficiently complete and submit your entries.

We calculate duties, taxes and other fees and report any pertinent information regarding shipments to U.S. Customs and other government agencies.

Post-entry

We work to maintain U.S. Customs compliance through post-entry inquiries and the voluntary submission of any additional shipment information. As your agent, our team of Customs experts facilitates communication between you and U.S. Customs.

We work with you in finalizing all obligations with U.S. Customs to ensure thorough compliance at the highest level.

Consultation

We offer a variety of consulting services that ensures compliance, which includes product research, classification, valuation, markings, and NAFTA eligibility rulings according to U.S. Customs regulations, as indicated in the U.S. Customs Modernization Act of 1993.

We help you evaluate and document your import/export practices and help you prepare for NAFTA Verification or Focused Assessment audits.

Our Great Lakes consultants demonstrate responsible action, which greatly reduces the potential for fines and penalties.

Technology

We use SmartBorder®, a web-based software application that allows clients to prepare U.S. Customs documents, seamlessly, and share information with us online and in real-time.

The application provides automated, high volume preparation, delivery, and receipt of mission-critical documents required for U.S. Customs release and entry, immediate access to entry data completed by Great Lakes personnel, and customizable reporting.

Team Approach

Our team members are fully trained, experienced, and knowledgeable in all matters relating to U.S. Customs and logistics. Our team approach ensures that reliable answers and personalized assistance are always available – with just one call.

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